Contact information

We are here to help. Whether you have a question about a product, need help with an order, want to start a return or just want to tell us how your dog got on with a toy, please email us. A real person on our customer service team will read and reply to your message.

Customer Service

Email: service@aluckmao.shop
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time (ET), excluding US federal holidays
Response time: We reply within 1 to 2 business days. Emails sent outside support hours are answered on the next business day.

What Can We Help You With?

Before you order

Questions about size, material, capacity or suitable dog sizes
Help choosing between two products
Questions about shipping, sales tax or payment

After you order

Order status and tracking
Changing or cancelling an order that has not yet shipped
Correcting a shipping address before the order ships

Returns, exchanges and product problems

Starting a return or exchange
Reporting a damaged, defective, incomplete or incorrect item
Checking the status of a refund

Privacy and other requests

Requests to access, correct or delete your personal information (use the subject line "Privacy Request")
Business, wholesale or media questions

What to Include in Your Email

To help us answer quickly, please include:

Your order number and the name used on the order
The product name and color
A short description of your question or issue
For damaged, defective, incomplete or incorrect items: clear photos of the product, the packaging and the shipping label

Order Changes and Cancellations

If you need to change or cancel an order, email us as soon as you can with your order number. We can make changes only before the order ships. See our Shipping Policy for details.

Returns

Please email us before sending anything back. We will review your request and send the return instructions and the US return address. Please do not send returns to the registered business address listed below. See our Return & Refund Policy for the complete process.

Business Information

Company name: Nanchang Fengcun Technology Co., Ltd.
Brand: Aluckmao
Registered address: Room 726, 7th Floor, B-07, Changnan Industrial Park, Qingyunpu District, Nanchang, Jiangxi, China 330000
Shipping origin: United States warehouse
Shipping area: Contiguous United States