Shipping policy

Last updated: October 11, 2026

All Aluckmao orders ship from our warehouse in the United States. This policy explains where we ship, when orders are processed, how long delivery takes, how sales tax works and what to do if something goes wrong.

1. Free Shipping

Shipping is free on all orders. There is no minimum order amount, and no promo code is needed. The price you see at checkout includes shipping, and the only amount added is applicable sales tax.

2. Where We Ship

We ship to addresses in the contiguous United States, meaning the 48 contiguous states and Washington, D.C.

We do not currently ship to:

Alaska and Hawaii
US territories and overseas possessions (such as Puerto Rico, Guam, American Samoa and the U.S. Virgin Islands)
Military addresses (APO, FPO and DPO)
Addresses outside the United States

If you enter an address we cannot ship to, the checkout will not let you complete the order. We may also ask carriers to confirm that an address is deliverable. If we cannot deliver to your address after an order is placed, we will contact you and refund the order in full.

3. Shipping From the United States

Orders are packed and shipped from a warehouse located in the United States and delivered by domestic carriers. Because orders ship from within the country, your package travels domestically only.

4. Daily Order Cut-Off Time

Our daily cut-off time is 2:00 PM Eastern Time (ET), Monday to Friday, excluding US federal holidays.

Orders placed before 2:00 PM ET on a business day begin processing the same day.
Orders placed after 2:00 PM ET, on weekends or on US federal holidays begin processing on the next business day.

Business days are Monday to Friday, excluding US federal holidays.

5. Order Processing and Delivery Times

Processing time: 1 to 2 business days. Processing includes payment verification, picking, packing and handing the package to the carrier.
Delivery time: 3 to 7 business days after the order ships, by standard ground service within the contiguous United States.
Estimated total time: 4 to 9 business days from the time your order is placed (after the cut-off rules above) to delivery.

These are estimates, not guaranteed delivery dates. Delivery speed depends on the distance between our warehouse and your address, carrier performance, weather, holidays and order volume. We are not responsible for delays caused by carriers, but we will help you follow up with them.

Peak periods

During busy periods, such as major holidays and sales events, processing and delivery may take longer. We post a notice on our website when this happens.

6. Order Confirmation and Tracking

Order confirmation: after you place your order, you receive a confirmation email with your order details.
Shipping confirmation: when your order ships, we send an email with your tracking number and a tracking link.
Tracking updates: tracking information may take up to 24 hours to appear after the shipping email is sent.

If you do not receive an email, please check your spam or junk folder, and then contact us at service@aluckmao.shop with your order number.

7. Carriers

We use US carriers such as USPS, UPS and FedEx. The carrier is selected by us based on the destination and package size. Carrier names are shown in your tracking email. Delivery signatures are not normally required, but carriers may require one in some circumstances.

8. Sales Tax

Because your order ships from within the United States, applicable state sales tax is calculated automatically at checkout and collected with your order, based on your shipping address. The tax amount is shown on the checkout page before you pay and appears on your order confirmation email.

Sales tax rates differ by state and, in some cases, by city or county. We collect the tax required by law. If an order is refunded under our Return & Refund Policy, the sales tax paid on the refunded items is refunded as well.

9. Multiple Items and Split Shipments

If your order contains more than one item, the items may ship in separate packages, from the same or from different locations. Packages may arrive on different days. You will not be charged any extra shipping for split shipments, and you will receive a tracking number for each package.

10. Packaging

We pack products to help protect them in transit. Boxes may show normal handling marks. If a product arrives damaged, please follow the steps in Section 13 below.

11. Address Accuracy

Please check your shipping address carefully before you submit your order.
If you notice a mistake, email us immediately. We can correct the address only if the order has not yet shipped.
We cannot change the address after the package has shipped.
If a package is returned to us because of an incorrect, incomplete or undeliverable address, we will email you. We can reship the order once you confirm the correct address. The reshipment cost will be quoted before we send it, or you may request a refund of the item price and sales tax, less the carrier's return charges.
Packages that carriers mark as refused or unclaimed are handled in the same way.

12. Order Changes and Cancellations

To change or cancel an order, email service@aluckmao.shop as soon as possible with your order number.

If the order has not yet shipped, we can usually change or cancel it, and we will refund a cancelled order in full to your original payment method.
If the order has already shipped, it cannot be cancelled. You may return it under our Return & Refund Policy once you receive it.

13. Delayed, Lost, Damaged or Incorrect Shipments

Delayed packages

If your tracking has not updated for 5 business days, or your order has not arrived after 9 business days from the date you placed it, please email us. We will contact the carrier and update you.

Lost packages

If the carrier confirms that a package is lost, we will send a replacement (if the item is in stock) or issue a full refund to your original payment method, including sales tax.

Packages marked as delivered but not received

Please first check around your property, with neighbors and with household members, and allow one business day for tracking to update. If you still cannot find it, email us. We will open a carrier investigation and, if the package cannot be located, send a replacement or issue a refund.

Damaged in transit

Please email us within 30 days of delivery with your order number and clear photos of the product, the packaging and the shipping label. We will send a replacement or issue a full refund. See our Return & Refund Policy.

Wrong or missing items

If you receive an incorrect item or an item is missing from your order, email us within 30 days of delivery with photos. We will arrange a replacement or refund.