Privacy policy
Last updated: October 11, 2026
Your privacy matters to us. This Privacy Policy explains how Aluckmao, operated by Nanchang Fengcun Technology Co., Ltd. ("we", "us" or "our"), collects, uses, shares and protects your personal information when you visit our website, buy from us or contact us. It also explains the choices and rights you have.
By using our website, you acknowledge the practices described in this policy.
1. Information We Collect
Information you give us
- Contact and order details: your name, email address, phone number (if provided), shipping address, billing address and the items you order.
- Payment details: payment is handled by our payment providers. We do not see or store your full card number or security code. We may receive limited information, such as the card type, the last four digits, the billing address and payment status.
- Customer service communications: emails, messages, photos and attachments you send us, and records of how we resolved your request.
- Account and marketing information: if you create an account or subscribe to our emails, we store your email address and your preferences.
- Reviews and feedback: content you choose to submit, such as product reviews and photos.
Information collected automatically
- Device and browser type, operating system and screen size
- IP address and approximate location (such as city or state)
- Pages viewed, products viewed, items added to your cart, links clicked, and the date, time and duration of your visit
- The website or ad that brought you to us
- Information collected through cookies and similar technologies (see Section 7)
Information from third parties
We may receive information from our payment providers, shipping carriers, fraud-prevention tools and advertising and analytics platforms, such as confirmation of payment, delivery status and aggregated advertising results.
2. How We Use Your Information
- To process orders: to confirm your order, take payment, pack and ship your items and send tracking updates.
- To calculate taxes: to calculate and collect the sales tax that applies to your shipping address.
- To provide customer service: to answer questions, handle returns, exchanges and refunds and resolve problems.
- To prevent fraud and keep the site secure: to detect suspicious orders, abuse and unauthorized access.
- To improve our website and products: to understand which pages and products are useful, fix errors and improve the shopping experience.
- To communicate with you: to send order-related messages, and marketing emails if you opted in. You can unsubscribe at any time.
- To advertise: to measure the performance of our advertising and show you relevant ads.
- To meet legal obligations: for tax, accounting, consumer protection and other legal requirements.
3. Legal Bases for Processing (EEA and UK Visitors)
If you are in the European Economic Area or the United Kingdom, we process your information on the following bases: to perform our contract with you (orders and delivery); to meet legal obligations (tax and accounting); for our legitimate interests (security, fraud prevention, service improvement and ads measurement, balanced against your rights); and with your consent (marketing emails and non-essential cookies, which you can withdraw at any time).
4. We Do Not Sell Your Personal Information
We do not sell your personal information in exchange for money. We share information only as described in this policy.
Some advertising and analytics tools may collect information about your browsing for measurement and personalized advertising. Under some privacy laws, such as the California Consumer Privacy Act, this may count as "sharing" or "targeted advertising". You can opt out as described in Sections 7 and 9.
5. How We Share Your Information
We work with trusted service providers who help us operate our store. They may use your information only to perform services for us and are required to protect it. The main categories are:
| Provider type | Examples | Information shared | Purpose |
|---|---|---|---|
| E-commerce platform | Shopify | Order, customer and site-usage data | Hosting our store, processing orders and managing customer records |
| Payment gateways | Shopify Payments, PayPal and other methods shown at checkout | Payment and billing details | Processing your payment and preventing payment fraud |
| Shipping and logistics | US warehouse partners, USPS, UPS, FedEx | Name, address, phone number and order contents | Packing and delivering your order |
| Email and support tools | Email service and help-desk providers | Name, email address and message content | Order emails, customer support and, where you opted in, marketing emails |
| Analytics and advertising | Google Analytics, Google Ads and similar tools | Browsing data, cookie identifiers and device information | Measuring site traffic and advertising |
We may also disclose information: (a) when required by law or to respond to valid legal requests; (b) to protect our rights, property, safety and those of our customers; (c) to investigate fraud or security issues; and (d) in connection with a merger, sale or transfer of our business, in which case we will require the recipient to honor this policy.
6. Where Your Information Is Processed
We work with trusted global service providers, such as Shopify, payment gateways and international logistics companies. Your information may be processed in the United States and in other countries where we or our service providers operate. Wherever it is processed, we take steps to make sure it is handled in line with this policy and applicable law, including contractual safeguards with our providers.
7. Cookies and Similar Technologies
Cookies are small text files stored on your device. We and our providers use cookies, pixels and similar technologies for the following purposes:
| Type | Purpose | Can you turn it off? |
|---|---|---|
| Essential | Keep items in your cart, remember your session, complete checkout securely and prevent fraud | No. The site cannot work properly without them. |
| Preference | Remember settings such as region or currency | Yes |
| Analytics | Show how visitors use our site (pages visited, time on site, errors) so we can improve it | Yes |
| Advertising and marketing | Measure ad performance and show relevant ads on other websites | Yes |
Managing cookies: You can control cookies through your browser settings and through our cookie banner where one is displayed. You can also opt out of Google's advertising features through Google's Ads Settings, and of interest-based advertising through industry tools such as the Digital Advertising Alliance's opt-out page. Some browsers support the Global Privacy Control signal; where required by law, we treat it as an opt-out request. Blocking essential cookies may stop parts of the site from working.
8. Data Security
- SSL encryption: our website uses SSL (Secure Socket Layer) encryption, so data sent between your browser and our store is protected in transit.
- Secure payments: payments are processed by payment providers that follow PCI-DSS security standards.
- Access controls: access to personal information is limited to people and providers who need it to do their work and who are bound by confidentiality duties.
- Platform security: our store is hosted on Shopify's secure infrastructure.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please choose a strong password if you create an account, and contact us if you believe your information has been compromised.
9. Your Privacy Rights
Residents of the United States, including California (CCPA/CPRA)
Depending on your state, you may have the right to:
- Know and access: request the categories and specific pieces of personal information we hold about you, the sources, the purposes and the categories of recipients
- Delete: request deletion of your personal information, subject to legal exceptions (for example, records we must keep for tax purposes)
- Correct: request correction of inaccurate information
- Opt out of sale or sharing: opt out of the sale or sharing of your personal information and of targeted advertising
- Limit use of sensitive information: we do not collect sensitive personal information beyond what is needed to process your payment and order, and we do not use it to infer characteristics about you
- Non-discrimination: exercise your rights without receiving different prices or service
Residents of the European Economic Area and the United Kingdom (GDPR)
You may also have the right to access, correct and delete your data, to restrict or object to processing, to data portability, and to withdraw consent at any time without affecting earlier processing. You may lodge a complaint with your local data protection authority.
How to exercise your rights
Email service@aluckmao.shop with the subject line "Privacy Request" and tell us which right you wish to use and the email address used on your order. We may need to verify your identity before acting, for example by asking you to confirm order details. We respond within 45 days, or sooner where the law requires. If we need more time, we will tell you why. You may use an authorized agent to submit a request on your behalf; we may ask for written proof of authorization.
If we deny your request, you may appeal by replying to our decision email with the subject line "Privacy Appeal".
Marketing emails
You can unsubscribe at any time by clicking "unsubscribe" in any marketing email or by contacting us. We will still send essential order and service messages.
10. Data Retention
| Data type | Retention period |
|---|---|
| Order and payment records | Up to 7 years, for tax, accounting and legal compliance |
| Customer service records | Up to 3 years after your last contact with us |
| Marketing subscription data | Until you unsubscribe or ask us to delete it |
| Account data | Until you ask us to close the account, subject to legal requirements |
| Website analytics and cookie data | According to the retention settings of our analytics and advertising providers, typically up to 26 months |
After these periods, we delete or anonymize your information unless the law requires us to keep it longer.
11. Children's Privacy
Our website is intended for adults. It is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.
12. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please read their privacy policies.
13. Do Not Track
Some browsers send "Do Not Track" signals. There is no common standard for responding to them, so we do not currently respond to them, except where the law requires us to honor opt-out signals such as Global Privacy Control.
14. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices, providers or legal requirements. The "Last updated" date at the top shows when it was last revised. For significant changes, we will post a notice on our website.
15. Contact Us
If you have questions about this policy or how we handle your information, please contact:
Nanchang Fengcun Technology Co., Ltd. (Aluckmao)
Email: service@aluckmao.shop
Address: Room 726, 7th Floor, B-07, Changnan Industrial Park, Qingyunpu District, Nanchang, Jiangxi, China 330000